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TECHNICAL SUPPORT / RMA

If you are experiencing problems with your memory module(s), please follow the following steps:

  1. Check your memory module(s) and make sure it is still under warranty. (Check if your memory module(s) belongs to one of the incidents stated in disclaimer.If it does, then the warranty automatically voids.)
  2. Contact GeIL Technical Support for troubleshooting and solutions. (You may get technical support from GeIL's forum or through email: tech@geil.com.tw )
  3. If the problems remained unsolved after talking with one of our technical support, you may contact GeIL authorized reseller/retailer where you purchase the memory modules for warranty replacement (you must send back your memory modules to authorized reseller/retailer for warranty replacement.)
  4. The modules returned will be tested at GeIL reseller/ retailer . (If the modules are determined to be defective, a tested functional module will be sent back to you.  If the modules are determined to be functional, the original module or an equivalent/better module will be sent back to you instead.)

If GeIL authorized reseller/retailer is not present or the problem still remains unsolved after contacting them, please contact GeIL directly at tech@geil.com.tw.  We will get back to you within 24 hours.

  1. When you have received RMA no. from GeIL, please take your time and completely fill out the RMA form with defective memory modules part numbers. Pack the defective memory modules and ship it together with the RMA form you filled out earlier to the following address: 16F, NO. 268, Lian Cheng Rd., Zhonghe Dist., Taipei 235, Taiwan
  2. GeIL will contact you within 12 hours upon our receipt of RMA package. The replacement will be sent out to you and you will be notified by email within 24 hours if without any major issue.

PS.GeIL provides technical inspection for Voided Warranty memory modules (physical damage or burned parts) for us$20.00, and will provide a detailed repair cost report for review. Upon agreement on the cost report, the modules will then be sent for RMA services.

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